Privacy Policies

Customer Account When you enter information in the free consultation request form at, we collect your name and email address, your address, and telephone number. Also, we ask about what you wish for us to consult with you about and when to best reach you. This information will be used to to contact you regarding the consultation, or process orders if necessary, and to check on the status of your orders.

In some cases, a user's personally identifiable information is forwarded to a third party in order to fulfill the order. This third party is not allowed to use the information that they are provided for any other purpose than to fulfill orders.

With your permission, this information may be used by Tribals, Rugs by Hand to contact you for promotional purposes. We do not currently share your customer contact information with third parties for promotional purposes, and we will only do so in the future with your prior approval via email notification.

Site Usage Patterns also collects and analyzes the aggregate site usage patterns of our visitors. We use this information to develop a better site for our customers, and reserve the right to disclose it to third parties on an aggregate basis. Site usage patterns for individual customers are protected from this disclosure.

Contest and Survey Responses Periodically, will encourage customers to participate in contests and surveys. The information we collect from these contests and surveys may be associated with individual customer accounts and used by Tribals, Rugs by Hand to improve your overall customer experience. The information will only be shared with third parties in aggregate.

Contact Us We use email links on the Contact Us page to allow you to contact us directly with any questions or comments you may have. We read every message and try to reply promptly to every one. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional purposes.

How do I tell that I don't want to be contacted by Tribals, Rugs by Hand for promotional purposes? When you establish a account, your account automatically indicates that you want to receive promotional information from Tribals, Rugs by Hand regarding news about Tribals, Rugs by Hand products, services and events. If you do not want to be contacted by Tribals, Rugs by Hand for promotional purposes, you may indicate your preference by changing your account indicator at the time of enrollment or by visiting the Personal Preferences section of your Personal Profile, accessed from the navigation bar. In addition, you can review and change other personal profile information, including your contact information, when you visit this area of

Will my customer contact information be disclosed to third parties? At, we have a firm commitment to protecting your privacy and security as our customer. We do not currently share your individual customer contact information with third parties. With your prior approval, we reserve the right to share your customer contact information in the future with select companies that Tribals, Rugs by Hand believes will be of interest to you. reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Tribals, Rugs by Hand will have no legal liability for such disclosures.

What are cookies and how does use them? A cookie is a small file that can be stored on your computer's hard drive. uses cookies to provide features like auto-login and to determine when customers have previously visited our site. Our cookies do not contain any personal information about you, so only will be able to use the cookies to determine your identity. If you choose to set your browser to reject cookies, we will not be able to make auto-login functionality available to you, including giving you access to your address book without first entering your user name and password.

Additionally, Tribals, Rugs by Hand uses the services of Engage for the serving of ads, promotions and other marketing messages. To do this, Engage collects anonymous data from this site through the use of cookies. This anonymous data is also used to develop aggregate reports on our customer's reactions to ad campaigns. To learn more about Engage, including your ability to opt out of the Engage system, go to

What is an IP address and how does Tribals, Rugs by Hand use them? An IP address is a number that is assigned to your computer when you are using your browser on the Internet. The servers that serve our web site automatically identify your computer by its IP address. We do log IP addresses, but the addresses are not linked to individual customer accounts nor are they used in any other way to personally identify our customers.

Does ensure the privacy practices of other sites to which it provides links? While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

How will I know when changes its privacy policy? Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy, and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of any changes we may have made.

How can I contact Tribals, Rugs by Hand if I have concerns regarding my privacy? If you have questions at any time regarding our privacy policy, you may contact by using the Contact Us link in the navigation bar or by sending a note to the following address:

Tribals, Rugs by Hand
Depot Square
Peterborough, NH 03458